FAQs

Q: How can I find out my ring size?

A: The easiest way to find your ring size is to stop by a jewelry store and write down your sizes, so you will always have them! Online resources are not always accurate. It is important that you can confidently know your ring size when ordering handmade, since the time and effort put into each ring is highly valuable. See Saturate's Terms and Conditions for more information if you have ordered the incorrect size.

 

Q: What metals do you work with?

A: I work only with Sterling Silver and Brass.

 

Q: When will my order ship?

A: All products besides "one of a kind" products are made to order, and are typically finished and shipped within 1-5 days. I make it, package it, and ship it all from home, so expect a quick delivery unless noted otherwise in the product listing!

 

Q: My order came in, but the ring is too big/too small for me. Is there any way to fix this?

A: Since every ring is handmade to the size you order, I expect you to confidently know your correct size. If you ordered the incorrect size, I would be happy to resize it to fit you perfectly, with a resizing fee. See Saturate's Terms and Conditions for more information.

 

Q: My jewelry is tarnishing. Why? What do I do?

A: Brass and silver naturally tarnish over time, brass more so. To keep the shine as long as possible for both, it is best to avoid prolonged exposure to moisture or chemicals. The oxidation process of the metal is completely natural and tends to make the metal darken over time. You can bring back the original shine by rubbing gently with the polishing cloth that I provide in each order. If it seems too far gone, please contact me about getting your piece re-polished, free of charge!

 

Q: How did you get into jewelry making? Where did you learn?

A: I studied at a jewelry trade school in New York, NY called Studio Jeweler's Ltd. I have earned my 6 month certificate of comprehensive jewelry training there. It was an incredible experience!