FAQs

Q: What is your jewelry made out of?

A: My jewelry is made of ethically sourced Yellow Brass and Sterling Silver. Yellow Brass is composed of copper, zinc, and small amounts of lead, and it comes out in casted jewelry almost identical to 14k gold. Sterling Silver is composed of 92.5% pure silver, and the rest copper, for strength. It is a precious metal.

 

Q: What is sand casting?

A: Sand casting is a tedious and rewarding method of jewelry making that I use to make most of my jewelry. It is done by creating a mold in sand with a wax carving, then pouring molten metal into that mold to take it's shape. 

 

Q: Do you accept returns or exchanges?

A: Yes, I accept returns/exchanges within 30 days of your purchase. If you are unhappy with your purchase, please contact me with your order number and reason for return/exchange and I will write back as soon as possible. 

 

Q: How can I find my ring size?

A: The easiest way to find your ring size is to stop by any jewelry store and ask them to size you, then write down your sizes, this way you will always have them. I recommend this over any online or at home method, as they are not always reliable.

 

Q: When will my order ship?

A: Pieces in my One of a Kind Collection are pre-made and shipped within 1 week of purchasing. All pieces outside of that collection are made to order and take up to 2 weeks to make and ship depending on my current workload.  If it has been longer than this time frame and you have not heard from me, please contact me.

 

Q: What if I do not see my size available?

A: If you do not see your size available, please contact me about a custom size. I would be happy to accommodate.

 

Q: The ring I ordered doesn't fit. Can you resize it?

A: Unfortunately, I cannot resize rings. Each ring is made to order and final sale unless stated otherwise, so it is very important you know your ring size. If your ring doesn't fit, and you would like to exchange it for a different size, please contact me here about an exchange.

 

Q: My jewelry is tarnishing. What do I do?

A: Brass and Sterling Silver both naturally tarnish over time through oxidation. See my jewelry care page to learn how to restore your jewelry's shine.

 

Q: My jewelry broke. Can you repair it?

A: If your jewelry breaks, I will happily repair the item within 120 days (4 months) of purchase. If your item breaks outside of the 120 day window, I can repair the item at a discounted price on a case by case basis. Repairs are offered for Saturate jewelry only. Please contact me to inquire about a repair.

 

Q: Do you use ethical materials?

A: Yes. I am proud to use ethically sourced metals and stones, as well as plastic-free packaging. I also recycle metal from previous creations into each of my new ones, as well as send in my metal scraps and dust to be used again. 

Q: Do you offer custom orders?

A: Yes, and I love custom work! Please see my Custom Orders page for more information.

 

Q: What happens if my package is lost?

A: Sorry, Saturate is not responsible for lost packages.